Question 1

What is DWEL?

Accepted Answer

DWEL is a caregiving support benefit designed to help employees manage the day-to-day coordination of care for a loved one. By automating and coordinating the most time-consuming caregiving tasks — including voice check-ins, scheduling rides and deliveries, and keeping family members informed — DWEL reduces the burden on employee caregivers so they can stay focused at work.

Question 2

How is DWEL different from other caregiving services?

Accepted Answer

Most caregiving solutions address only one part of the problem. DWEL brings together check-ins, scheduling, and updates into one connected system. Rather than offering content, referrals, or another point solution, DWEL focuses on the actual work of caregiving — automating the routine, time-consuming tasks that employees manage every day.

Question 3

Is DWEL medical or in-home care?

Accepted Answer

No. DWEL does not provide clinical care, medical monitoring, or in-home caregivers. It is designed to support the coordination and communication side of caregiving — voice check-ins, scheduling rides and groceries, and keeping caregivers informed — not to replace professional medical care.

Question 4

What is DWEL not designed for?

Accepted Answer

DWEL is not designed for clinical or in-home care, medical monitoring systems, or concierge or call center services. It is built specifically to reduce the daily coordination burden on working caregivers.

Question 5

How is DWEL offered to employees?

Accepted Answer

DWEL is delivered as an employer-sponsored employee benefit. DWEL works with HR and benefits leaders to launch quickly with minimal overhead, support employee onboarding and adoption, and provide visibility into engagement and value. The objective is measurable impact on workforce stability.

Question 6

What impact does caregiving have on the workforce?

Accepted Answer

Caregiving has a significant impact on productivity, attendance, and retention. Employees who are caregivers lose on average 9.5 work hours per week to caregiving demands, take 11 more absent days per year — mostly unplanned — and experience 18% reduced productivity even while at work. In addition, 35% leave the workforce early due to caregiving responsibilities, and 64% of employee-caregivers experience anxiety driven by work-life balance challenges.

Question 7

What ROI can employers expect from DWEL?

Accepted Answer

The average ROI of a standard Wellness Benefit is -150%. By orchestrating the daily, routine, time-consuming tasks of an employee caregiver, DWEL drives ROI to more than +7,000%. Employers also get real-time visibility into program adoption, hours saved, and cost savings year-to-date through the HR Admin Dashboard.

Question 8

What types of organizations is DWEL best suited for?

Accepted Answer

DWEL works best for organizations that are impacted by employees balancing work and caregiving, want to support retention and productivity, and are investing in meaningful benefits with a measurable return. It is not designed for organizations seeking clinical care, medical monitoring, or concierge services.

Question 9

What does care orchestration mean?

Accepted Answer

Care orchestration refers to the automated coordination of the routine, time-consuming tasks involved in supporting an aging loved one — including scheduling voice check-ins, arranging rides and grocery deliveries, confirming that each step happened as planned, and notifying family members when something needs attention. All without requiring the caregiver to manage each piece manually.

Question 10

How does DWEL support employee retention?

Accepted Answer

A significant portion of early employee resignations are driven by elder-caregiving responsibilities — often occurring at peak career stages. Replacing experienced employees is costly. DWEL helps reduce this by removing the daily friction of care coordination, so employees can stay productive and remain with their employer rather than stepping back or leaving the workforce entirely.

Question 11

What does DWEL handle day to day for caregivers?

Accepted Answer

DWEL handles automatic check-ins with your loved one, organized scheduling of rides, deliveries, and appointments, clear updates after each activity, and notifications when something needs your attention. Care continues in the background so your work stays in the foreground.

Question 12

How does a voice check-in work?

Accepted Answer

At the scheduled time, DWEL calls your loved one. When they answer, they hear a friendly voice — for example: "Hi, just checking in. How are you feeling today?" Your loved one can respond naturally, just by speaking. There are no buttons, no menus, and no instructions to follow. Each call includes a sentiment analysis so you can see how your loved one is doing over time.

Question 13

How do I set up voice check-in schedules?

Accepted Answer

Setting up check-ins is straightforward. You define when and how often your loved one receives a call — daily, a few times a week, or whatever feels right. You can adjust the schedule at any time, and DWEL handles the rest. There is no complicated setup and no app for your loved one to install.

Question 14

Can I control how often check-ins happen?

Accepted Answer

Yes. You decide the frequency of voice check-ins. You can set up check-ins daily, a few times a week, or on whatever schedule fits your situation. The schedule can be changed at any time through the caregiver dashboard.

Question 15

What notifications can I receive as a caregiver?

Accepted Answer

You can customize exactly how you receive notifications. For voice check-ins, you can be alerted about completed calls, missed calls, emergency trigger words, and newly scheduled check-ins. For rides, you can receive updates about booking confirmations, driver dispatch alerts, and arrival updates. You choose between email, text message, or both for each type of notification.

Question 16

What can I see on the caregiver dashboard?

Accepted Answer

The caregiver dashboard gives you full visibility into past voice check-ins. Each call includes a sentiment analysis color-coded as green, yellow, or red, so you can quickly see how your loved one is doing over time. You can also review completed and missed calls, manage notification preferences, and see what activities are scheduled.

Question 17

Will employees actually use DWEL?

Accepted Answer

DWEL is built around familiar behaviors like phone calls — not complex new tools. For care recipients, there is no app to download and no new technology to learn, just a regular phone call. For caregivers, the dashboard is designed to give clear visibility and simple controls. DWEL replaces a fragmented set of tasks and tools with one connected system, which supports real adoption.

Question 18

Will my parent or loved one be comfortable with DWEL?

Accepted Answer

DWEL is designed to feel familiar. Care recipients only need a phone — no apps, no devices, and no complicated technology. The check-in call feels like a normal phone conversation. Your loved one can take their time and speak naturally. Many care recipients treat it like a normal call.

Question 19

Does my loved one need a smartphone or app?

Accepted Answer

No. Your loved one only needs a regular phone. There is no app to download, no setup required on their end, and no new technology to learn. DWEL works through a simple phone call.

Question 20

Can my loved one request help through DWEL?

Accepted Answer

Yes. Your loved one can call DWEL and ask for help with things like getting a ride, ordering groceries, and other everyday needs. They just speak naturally, and their request will be handled. Additional services will be added over time.

Question 21

What happens if my loved one does not answer a check-in call?

Accepted Answer

If your loved one does not answer, that is okay. DWEL will try calling again. If there is still no answer after a few tries, you will be notified so you can check in another way. This helps make sure everything is okay without requiring constant manual follow-up.

Question 22

Is DWEL secure and private?

Accepted Answer

Yes. DWEL is designed to protect personal information and limit access to the people you choose to include. Information is handled with care, and privacy is a core part of how DWEL is built. Your loved one's conversations are used only to understand how they are doing and to keep their family informed.

Question 23

Are there cameras or tracking devices involved?

Accepted Answer

No. DWEL does not use cameras or tracking devices. There is no complicated technology required. Your loved one's privacy is respected — they do not need to share anything they are not comfortable sharing. DWEL works entirely through a simple phone call.

Question 24

How are payments handled?

Accepted Answer

Payments are processed securely through trusted providers like Stripe. DWEL does not store full credit card numbers.

Question 25

Who can see information about my loved one?

Accepted Answer

You decide who is involved and what they can see. DWEL is designed so that information is shared only with the people you have chosen to include. You can customize notification settings for each member of your circle of care.

Common questions, answered simply

About DWEL

For Employers

For Caregivers

For Care Recipients

Privacy & Security