Questions about DWEL

DWEL is the workforce productivity platform for employee caregivers, offered by employers as a caregiver benefit. It takes the recurring, non-clinical work of caring for an aging parent off the employee's plate, from check-ins and reminders to rides and shopping lists, and closes the loop with the family. Employers buy it. Employees and their parents use it.

We call the approach Intelligent Care Orchestration™. DWEL carries each routine task through to completion, within rules the family sets, and tells everyone what happened. Chris, DWEL's AI voice assistant, reaches the older adult by phone. There's nothing new for them to buy, download or learn.

DWEL solves the coordination load that pulls working caregivers out of the workday. 43% of full-time employees are also caregivers (Guardian, 2025). Most of that load isn't hands-on care. It's administration: the ride, the refill, the check-in, the call to a sibling, the thing that changed at 2 p.m. Each task is small. Together they break up the workday and push work into nights and weekends.

Employers have added leave, EAPs, navigation and point services. Those help people find support. They rarely take the work away. The employee still starts each task, tracks it, confirms it and tells everyone else. DWEL takes that work off their plate.

• EAPs, navigation and care coaching tell the employee what to do. The employee still does it. DWEL does it.

• Care concierge services handle complex, episodic cases with licensed staff. DWEL handles the routine, every week. The two are complementary.

• Point services such as rides, delivery and reminders each complete one task. DWEL connects them, so the employee doesn't manage each one.

• Consumer voice apps do similar tasks, sold to families. DWEL is built for employers: family governance, escalation, privacy-safe reporting and measured outcomes.

DWEL's edge is the combination: closed-loop execution of routine tasks, reaching the parent directly, governed by the family and measured for the employer.

No. DWEL does not provide clinical care, medical monitoring or in-home caregivers. It handles the coordination side of caregiving: voice check-ins, scheduling rides, sharing shopping lists and keeping the family informed. DWEL does not replace professional medical care, and it is not an emergency response service. In an emergency, call 911.

No. DWEL is not an emergency response service. In an emergency, call 911. If someone tells Chris it's an emergency during a call, Chris tells them to hang up and call 911, and DWEL notifies the emergency contacts the family named.

No. DWEL handles routine, non-clinical tasks. It sends medication reminders. It does not manage medication.

DWEL is not designed for clinical or in-home care, medical monitoring, emergency response, or concierge and call center services. It is built to take the daily coordination load off working caregivers.

Chris is named for Chris Rich, DWEL's first investor and biggest cheerleader, who passed away in April 2026. He asked a million questions, not to know the answer, but to help us find it. That's what our AI does.

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DWEL is offered as an employer-sponsored caregiver benefit. DWEL works with HR and benefits leaders to plan the launch, support enrollment and adoption, and report on engagement and value.

Employers. DWEL is offered as an employer-sponsored benefit for working caregivers.

Either budget can fund it. DWEL is a caregiver benefit with measurable workforce productivity, tied to a number finance already watches: productive hours.

Aggregate, de-identified results only, such as participation and time saved across the group. Never family conversations or care details.

Keep them. Map one real task, like a ride to physical therapy, from request to confirmation. If an employee still arranges it, follows up and informs the family, that's the work DWEL takes on.

We won't ask you to assume it. A pilot sets a baseline and measures the change against criteria you agree to up front.

DWEL works best for organizations whose employees are balancing work with caring for an aging parent, that want to support retention and productivity, and that are investing in benefits with a measurable return. It is not designed for organizations seeking clinical care, medical monitoring or concierge services.

Intelligent Care Orchestration™ is DWEL's approach: the automated coordination of the routine, time-consuming tasks of supporting an aging parent. That includes scheduling voice check-ins, arranging rides, sharing shopping lists with the family, confirming each step happened as planned, and notifying family members when something needs attention. The caregiver doesn't have to manage each piece.

A significant portion of early employee resignations are driven by elder-caregiving responsibilities, often occurring at peak career stages. Replacing experienced employees is costly. DWEL helps reduce this by removing the daily friction of care coordination, so employees can stay productive and remain with their employer rather than stepping back or leaving the workforce entirely.

Start with a conversation. It begins with a short call about where caregiving shows up in your workforce, then a look at how DWEL works, with time for your questions. If it's a fit, DWEL puts together a pilot plan with the measures you choose. Email info@dwel.digital or use the contact form.

DWEL takes the routine coordination off your plate. Check-in calls: Chris, DWEL's AI voice assistant, calls your parent on the schedule you choose. Rides to appointments: booked, tracked and confirmed. Reminders for medications and appointments. Shopping lists: captured and shared with your Circle of Care (deliveries planned). One shared calendar for everyone in your Circle of Care. Updates by text or email to the people who need them, and you're notified when something needs you.

Chris calls your parent on the schedule you set. You choose the questions from a library developed with aging experts, or add your own. Your parent just talks, and you get a short summary by text or email.

Set it up once. Enroll through your employer, build your parent's Care Profile (routines, preferences, what matters to them), invite your Circle of Care and set the rules: what needs your OK, and who gets notified about what. Then Chris starts calling on the schedule you choose. You can change the schedule at any time in the dashboard.

Anyone you invite: siblings, a neighbor, a paid caregiver. You choose what each person is notified about.

You choose which notifications you get and how. For voice check-ins: completed calls, missed calls and newly scheduled check-ins. For rides: booking confirmations, driver dispatch alerts and arrival updates. Each one can come by email, text or both.

DWEL is built around familiar behaviors like phone calls, not complex new tools. For older adults, it's a regular phone call. For caregivers, the dashboard is designed to give clear visibility and simple controls. DWEL replaces a fragmented set of tasks and tools with one connected system, which supports real adoption.

The check-in call feels like a normal phone conversation. Your parent can take their time and speak naturally. Many older adults treat it like a normal call.

No. Any phone works, including a landline. Nothing new to buy, download or learn.

Yes. Your parent can call DWEL and ask for help with things like a ride to a pre-approved location or something for the shopping list. They just speak naturally, and their request will be handled. Grocery deliveries are planned, and more services will be added over time.

If your parent doesn't answer, DWEL tries again. If there's still no answer after a few tries, you're notified so you can check in another way.

Yes. Only the people you choose see information about your parent. Employers see aggregate results only, never conversations or care details. Your parent's conversations are used only to understand how they are doing and to keep the family informed.

No. DWEL works through an ordinary phone call. There are no cameras or tracking devices, and nothing is installed in the home. Your parent doesn't have to share anything they're not comfortable sharing.

You choose who sees what. Each person in your Circle of Care gets only the updates you pick.

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